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The Best Features of Remote Desktop Software and the Top 10 Options Today

RealVNC — Wed, 31 Jan 2024 12:51:54 +0000

There are many reasons why you might need to access a computer remotely: customer support, retrieving files while out of the office, and screen-sharing for team projects, among others. Remote desktop software lets you do this quickly and securely—but which is the best solution?

In this post, we’ll discuss the use cases for remote desktop software and the key features to look for before suggesting 10 of the best options on the market today.

Remote desktop software: why it's important and who needs to have it

Remote desktop software allows users to access, view, and control another computer’s desktop remotely—wherever that computer is located. It lets you see the other device’s screen and interact as though you were in front of it.

This might include running programs, making modifications, transferring files, printing documents, or recording the screen. You could also handle complicated tasks from a laptop by connecting to a more powerful computer.

To give you a better idea, here are a few more examples of how this technology can be used:

Fast IT support

IT support teams can respond to issues instantly with remote desktop sharing software. Technicians can see a screen in real time, which speeds up troubleshooting as the user doesn’t have to explain the problem.

This software also empowers customer service teams to walk customers through problems or demonstrate how a product works.

Efficient IT admin

IT administrators can easily monitor desktop systems from anywhere, managing multiple computers and servers from a centralized location and handling user permissions.

Technicians can also use remote desktop software to carry out ongoing maintenance and updates for IT equipment.

Freedom to work anywhere

When dispersed teams collaborate on a project, it’s much easier if they can view their colleagues’ screens. Hybrid or traveling workers can easily use their phones to access programs and documents on office computers, and you can provide remote training sessions for new hires anywhere in the world.

Industry use cases

In healthcare, remote desktop software enables you to monitor specialized medical equipment or train health workers. Manufacturing and transportation businesses can manage operations remotely too, while construction firms can oversee sites and equipment. In retail, it can be used to diagnose and resolve POS issues or even to maintain ATMs or deliver remote education.

Qualities of the best remote desktop software

With so many possible use cases, it’s unsurprising that there are plenty of remote desktop solutions available. So, what should you look for when choosing one?

Can work with many platforms

It makes no sense to use different remote desktop software for every operating system you use; it’s far better to choose software with multi-platform support. This way, if you have some team members using Macs and others using Windows, they can collaborate more easily.

A good example of this is RealVNC Connect, a single solution that provides windows remote desktop software, which also allows you to access devices running Mac, Linux, and Raspberry Pi, plus many different mobile devices. Alongside macOS Monterey and Windows 11, it even supports older versions (up to OS X Yosemite and Windows 7).

Fast connectivity with no delay

Whether you’re fixing a problem for a customer, running a virtual training session, or maintaining a crucial medical system, you can do without delays. You need a fast, reliable, and responsive connection that lets you control the connected machine in real-time.

So, look for software that offers high-speed streaming with HD sound and vision. Some solutions (like RealVNC) will auto-adjust connections to optimize for network speed, even in low-bandwidth environments.

Hassle-free management

Most solutions only take a few minutes to install, typically on the local device; some programs also require installation on the remote computer, while others use weblinks or access codes.

The system you choose should be easy to configure and manage, whether you’re connecting to one computer or several. It’s also important to have granular control over your setup so you can customize it to meet your specific needs.

Secure

Security is paramount to protect you against unsolicited access to your connections. The best remote desktop-sharing software has enterprise-grade security, including two-factor authentication. Encryption protects the data transmitted between local and remote computers, so even if someone intercepts it, they need an encryption key to read it.

Additional tools for efficiency

As well as remote access, many of these software solutions come with extra tools. These might include file sharing, screen recording, or the ability to print remotely.

Look out for built-in collaboration and communication tools like real-time chat, video conferencing, and whiteboarding.

10 of the top remote desktop software alternatives to look into

Although it’s always best to do your own research before buying, we’ve rounded up 10 of the best remote desktop connection software options.

1. RealVNC

RealVNC’s flagship product, RealVNC Connect, is a cross-platform solution incorporating Windows, Linux, and Mac OS remote desktop software. It also offers support for Raspberry Pi, Android, and iOS. With high-speed streaming, 99.9% uptime, and HD audio, you can be assured of top-quality remote desktop sessions.

This software provides rigorous security, with all connections encrypted end-to-end using 128-bit AES, 2048-bit RSA keys, and perfect forward secrecy. Authentication tools give you complete control, so only people you invite can sign in and discover your computers.

It’s easy to assign and manage users and to control levels of access to user devices by launching in either user or service mode. You can roll out remote access to devices at scale, including for cross-functional teams, and run multiple device access sessions simultaneously.

RealVNC Connect also comes with built-in productivity and collaboration tools like two-way file transfer, remote printing, and screen recording. Technicians can message end-users in real time during a session and capture sessions on video.

Pricing: You can choose to pay per user or per device, all billed annually. The Essentials plan is £4.49/user/month or £2.59/device/month. Business Plus is £8.49 (user) or £2.99 (device), Business Premium is £14.99 (user) or £3.99 (device), and the Enterprise plan boasts bespoke pricing. There’s also a 14-day free trial available.

FAQs about RealVNC

What’s included in the plans?

The Essentials plan accommodates three users and/or three managed devices. Business Premium gives you unlimited users and 150 devices (if paying per device). All plans include unlimited concurrent connections. There is a free plan, too, but only for non-commercial use.

What support do you get?

All plans get access to the latest updates and a comprehensive knowledge base and community. Email and live chat start in Business Plus, with phone support available in the top two tiers.

Which versions of Windows are supported?

VNC Connect offers remote desktop software for Windows 11, Windows 10, Windows 8.1, Windows 8.0, and Windows 7, plus several versions of Windows Server.

2. Zoho Assist

Zoho Assist has a wide selection of tools, including session recording, multiple screen sharing, and remote power control. You can print remotely, transfer files of up to 2GB, and use chat, voice, and video conferencing. There’s robust integration with other Zoho products, such as Zoho CRM too.

Zoho is good on security, with 256-bit end-to-end AES encryption and two-factor authentication. Connections are terminated automatically after a period of non-use, and all remote connections are recorded using a logging system.

With plans divided into Remote Support and Unattended Access, there’s no option to choose one overarching plan with all the features you want. There is a free plan, but it’s limited—and even the costliest plan only gives access to 25 computers. Reviewers mention a few bugs and glitches.

Pricing: Remote Support plans—Standard is £8 for one technician/month, with Professional and Enterprise at £12 and £19. Unattended Access plans, Standard and Professional, cost £8 and £12 for 25 unattended computers/month, plus unlimited technicians (all billed annually). A 15-day free trial is available.

3. RemotePC

RemotePC is a cross-platform solution that’s quick to download and configure and benefits from regular updates. It’s protected by multi-factor authentication, and all plans have unlimited concurrent access. Managers can easily set permissions and general access settings.

Features include voice chat between devices, file transfers, a virtual whiteboard, and the ability to play sounds remotely and record remote sessions. There’s 24/7 email and chat, phone support (weekdays, 6 am to 11.30 pm PST), and a HelpDesk portal for the top two tiers.

However, self-help options are limited to video tutorials. The web app doesn’t include all features, and using iOS or Android devices doesn’t provide the same experience as the Windows, Mac, and Linux remote desktop software.

Pricing: Budget Consumer: $18.38/year (one user license, access to one computer); Consumer: $37.12/year; Soho: $79.50; Team: $299.50; Enterprise: $599.50 (unlimited user licenses, access to 100 computers). A seven-day free trial is available.

4. LogMeIn Pro

Another platform-agnostic solution, LogMeIn, works on Mac, Windows, iOS, and Android. It’s easy to set up and use and is protected by SSL/TLS (OpenSSL) security. The system alerts you to unusual activity or failed login attempts, and managers can revoke user permissions.

All plans come with multi-monitor support, unlimited users, and remote printing, plus 1TB of cloud file storage, LogMeIn Antivirus, and the password manager LastPass Premium. There are no restrictions on file size for transfers, and you can move files around easily with drag-and-drop tools.

It’s not cheap, and many users won’t need all those features—but there’s no option to drop things like cloud storage to reduce the price. The highest plan only gives you 10 connections, and support is mainly self-help via a search bar and a community forum.

Pricing: Individuals: $30/month; Power Users: $70/month; Small Businesses: $127/month (all billed annually). No free trial is available.

5. TeamViewer

TeamViewer has good cross-platform compatibility, covering 127 different mobile device manufacturers, operating systems, and IoT devices. It’s simple to use, with no complex configuration required and includes phone support in all but the lowest tier.

You can easily share files across remotely connected devices with drag-and-drop, while collaborative tools include built-in video conferencing and screen-sharing. Security-wise, there’s 256-bit AES end-to-end encryption, two-factor authentication, granular access management, and randomly-generated session passwords.

However, TeamViewer can be laggy with slow connections, and it’s on the expensive side (with a jump in price from single-user to team plans). You don’t even get unlimited concurrent sessions in the top tier, and if you want to manage mobile devices, prices go up.

Pricing: Remote Access: $34.90/month; Business: $49/month; Premium: $99/month; Corporate: $199/month (30 licenses and 500 managed devices); Tensor: bespoke pricing. All are billed annually. No free trial is available.

6. Remote Desktop Manager

Remote Desktop Manager is easy to use, working across platforms and enabling you to manage cloud accounts with Amazon S3, Dropbox, and Microsoft SQL Azure from a single interface. It supports linking to server systems and network drives and integrates well with all sorts of tools.

There are just two pricing plans: a limited free version for individuals and a full-featured Team edition. Alongside unlimited concurrent sessions, most security features are in the paid plan, such as role-based access, two-factor authentication, and a central encrypted vault. The free plan has password management.

Unfortunately, Remote Desktop Manager’s platform can be slow, and it takes a while to set up the centralized vault and create access roles. Some manual entry is needed when you add network data to the system. The mobile apps are also more limited than the desktop platform, and at 550MB, the software takes up a lot of space.

Pricing: Team Plan: $199.99/user/year. You can also buy a sitewide license for unlimited users for $4,999.99/year. A custom enterprise plan is available too, as well as a 30-day free trial.

7. Splashtop

Splashtop is user-friendly for those who aren’t particularly techy. It’s compatible with most common OSs and has a straightforward setup, though the interface differs depending on your subscription and device. There are numerous plans, with all tiers including file transfer and remote printing.

Cloud services are hosted on Amazon Web Services, which provides encryption, firewalls, and DDoS protection. Splashtop also has intrusion detection and defense mechanisms. Support includes a knowledge base and community forum, plus a support portal to submit a request, chat, and phone options.

However, support wait times can be lengthy, and not all features are available on all devices. The array of plans is also somewhat confusing, so it’s best to contact Splashtop for a full explanation. Users mention difficulties with setting up remote printing, for example.

Pricing: Remote Access plans start at £5/month, and Remote Support starts at £13.25/per month. There are also separate Monthly and Annual Remote Support plans, Enterprise plans, and Education plans. All plans have a free seven-day trial included.

8. ISL Online

ISL Online provides cross-platform support and a wide assortment of remote access tools. These include remote control, audio and video calls, file sharing, and messaging, with quick-click functions for screen sharing and requesting control. You can also transfer a session to another technician.

All transferred data is protected by end-to-end AES 256 encryption, alongside two-factor authentication, code signing, port filtering, and user access management. The ISL AlwaysOn app is password-protected (clients need to have this app for unattended Windows and Mac machines).

The number of purchased licenses defines the number of simultaneous sessions, which are charged per minute in the lowest tier and restricted to one per license in the others. Some users report slow response times when more than one session is active and during web sessions.

Pricing: Prepaid: $145/500 minutes/year (simultaneous sessions are charged per minute). Professional: $469/license/year. Self-Hosted: $990/license/lifetime. Enterprise starts at $23,976/year. A 15-day free trial is available.

9. Parallels Access

If you’re looking for iOS and Android remote access software, know that this platform is specifically designed for remote computer access from mobile devices (it also supports computer–computer connections for both Windows and Mac). The mobile user interface works well, allowing you to view apps in full-screen on your mobile device.

Parallels Access is protected by SSL data security and 256-bit AES encryption. There’s 24/7 live support, including phone or live chat, while you’re logged in. You can raise a support ticket and set up an email thread or use social media, documentation, or the user forum.

You’ll need to install the app on your mobile device and on the computer you want to access. The number of machines you can connect to is capped at five in all plans, although business users can add extra capacity. Some users describe occasional lag.

Pricing: Personal plans: $19.99 for one year or $34.99 for two years. Business plans: $49.99 for one year or $89.99 for two years. You can also add an extra five computer packs to Business plans for $49.99 per year or $89.99 per two years. A free trial is available.

10. AnyDesk

AnyDesk offers a streamlined user experience with good security. All sessions are covered by end-to-end encryption and two-factor authentication, and you have the option to create a whitelist and set limits on control features for remote users.

The built-in file manager is handy for transferring content between host and remote machines, though there’s no drag-and-drop. AnyDesk automatically detects other enabled devices in your local network while the address book system tracks all computers being accessed remotely. Collaboration tools include a text chat box and virtual whiteboard.

There’s a free plan for three managed devices, file transfer and remote printing. The first tier limits you to three login devices and one outgoing session at a time. Both of these offer self-help support only. Some users mention issues with latency, lag, and the mobile app.

Pricing: Solo: $14.90/month; Standard: $29.90/month; Advanced: $79.90/month; Ultimate: bespoke pricing. Only annual billing is offered. A free trial is available.

Safe and speedy—find what you need from remote desktop software with RealVNC

RealVNC actually invented VNC technology, so our products have quite the pedigree. Additionally, RealVNC Connect remote access software is compatible with multiple platforms, with several security options. RealVNC is also the first (and only) remote desktop software to complete a white-box audit to validate security.

However, our robust security doesn’t compromise performance, and our high-speed streaming and responsive connections will make you feel like you’re sitting right in front of your remote device.

With granular control and built-in productivity tools, VNC Connect really is the complete package.

FAQs about remote desktop software

What are the three types of desktops?

Remote desktop protocol (RDP), created by Microsoft, allows users to connect to a remote computer and control the desktop. It works by sending user commands and screen changes between the RDP client and the RDP server. It’s fast and efficient but doesn’t allow concurrent logins.

Virtual network computing (VNC), on the other hand, works with various operating systems. It enables desktop sharing using remote frame buffer (RFB) protocol, which allows access to all system settings and applications of the server machine. When the remote computer takes control of the local screen, all logged-in clients can view and interact within the same session.

Virtual private networks (VPNs) connect computers to a secure network using a specific server. While they connect you to a remote network, you have to use your own desktop to access resources such as printers, network drives, and internet connections.

Is RDP better than VNC?

It depends on what you want to use the software for. The main difference is that VNC servers support multiple platforms and operating systems, while RDP software can only connect and control computers on the same operating system. On top of this, generally, RDP is fast, but VNC is more flexible as it’s pixel-based.

RDP logs into the computer to create a virtual desktop session where users can share the resources of the same computer. It supports many remote users all logged into the same server.

VNC is a screen-sharing tool that also lets the remote computer take control. When multiple users are connected to the same server, they can all see the same screen and type on the same keyboard.

Is RDP for Microsoft only?

RDP is Microsoft’s proprietary protocol, so you can only establish remote connections with Windows PCs and Windows Server installations that support it (not all versions do). However, RDP clients are available for the most popular operating systems, such as macOS, Linux, iOS, and Android.

The post The Best Features of Remote Desktop Software and the Top 10 Options Today appeared first on RealVNC®.

A Look Back at RealVNC’s 2023 Milestones: The Yearly Roundup

Bogdan Bele — Fri, 22 Dec 2023 17:39:02 +0000

2023 unfolded with a host of exciting enhancements to the RealVNC Connect software, as anticipated. Aside from that, we hosted a contest showcasing the creative side of our users. Plus, we offered an in-depth analysis of the remote access industry. Dive in to explore the significant landmarks that defined RealVNC’s year.

With that said, let’s dive into some of the most important moments of what has been a very busy year here at RealVNC.

RealVNC Connect: new features and enhancements

It has been a great 2023 for our flagship software, RealVNC Connect, as it has received some great improvements. Let’s look at some of them.

Presence for RealVNC Viewer

Our Presence feature provides you with a convenient way to check which ones of your cloud-connected devices are ready to connect, simplifying your workflow. If you see a green icon, it means that the device is online and open for connections. A grey icon indicates that the device is offline and not accessible. It’s a straightforward feature, that should make many system administrators’ lives easier.

Session recording on On-Demand Assist

You can now document your On-Demand Assist sessions, facilitating your audit processes and training programs. All you need to do is click the ‘Rec’ icon on the toolbar while in a session. This will record what’s happening on your screen and save it to a location of your choosing.

Native integration for Duo Authentication

Protecting your sessions with the Duo Authentication method is now easier than ever before.

Our native integration lets you directly link RealVNC Connect with your Duo account, making it quicker to set up and easier to implement.

Session logging with Audit

This feature will spare your team from a lot of admin work, by giving them a 14-day running log of key account events. Complete with timestamps and dates, you have a fully auditable, real-time log of activity. This can be exported as a .csv file or via API Access.

The 2023 State of Remote Access Report

The State of Remote Access Report is based on a comprehensive remote access survey, with over 450 respondents.

This extensive survey deciphers the technologies used to enable and secure remote access. The resulting report offers valuable insights into the practical usage of these technologies, security protocols, and their effectiveness against prevalent cyberattacks. It’s designed to give you a complete overlook of the remote access, as well as insights that will keep you ahead of your competitors.

If you haven’t done so already, download your free copy of the 2023 State of Remote Access Report here

Also, keep an eye on the RealVNC Blog and our social media presences in the new year! A brand-new report, discussing the way remote access will look and how it will be used in 2024, is on the way.

The 2023 RealVNC Raspberry Pi Prize

Thousands of people use RealVNC Connect in creative ways on Raspberry Pi devices every day. This competition was meant to recognize them and celebrate their ingenuity and creativity. It was open to anyone who had an original solution that included the use of a Raspberry Pi computer and RealVNC Connect software.

We received entries from around the world and have been extremely impressed by the creativity and ingenuity on display.

Six finalists were selected, and the judges have assessed their entries for originality & innovation, quality of design, impact, as well as the use of RealVNC Connect remote access software. The overall winner has received a prize of $1,000, while the runners up have received $500 and $250, respectively.

Shohreh Kia was the winner of the competition, with a solution that uses a Raspberry Pi connected to a camera to process real-time visual data from conveyor belts in recycling centers. Material types on the belts are identified using custom-developed algorithms. RealVNC Connect allows operators to operate the machines remotely in a much safer and healthier environment.

You can find out all about the winning solution, as well as the runners-up, on the RealVNC Blog

Happy holidays and a great 2024!

The ones discussed above are just some of the highlights of what has been a very busy, but at the same time very successful, 2023 for the RealVNC team.

We all want to thank you for using our products this year. We also want to take this opportunity to wish you Happy Holidays and a fantastic 2024! See you next year!

The post A Look Back at RealVNC’s 2023 Milestones: The Yearly Roundup appeared first on RealVNC®.

Essential remote working technology for efficiency and success

RealVNC — Thu, 10 Aug 2023 07:20:43 +0000

It’s unlikely that this trend will change; according to McKinsey, 87% of Americans who have the chance to work remotely do so.

Remote working can increase employee job satisfaction and well-being. It can also increase productivity and reduce expenses, which is great for businesses. But distance also presents challenges, especially when employees work remote full-time.

The options for remote work technology, from remote access technology to videoconferencing and project management software, can help solve these issues. Technology boosts communication and collaboration, as well as supporting the successful management of remote employees.

In this article, we’ll explore the following topics to help you choose the best technology for your remote team:

The current role of remote working

Just a decade ago, remote working was rarely an option. However, when Covid struck in 2020, it forced companies to adapt, often by pivoting to remote working.

This was made possible by work-from-home (WFH) technologies like remote access and videoconferencing, which allowed managers and employees to communicate and work from anywhere in the world.

Even when lockdowns were lifted, many companies have kept a remote or hybrid working model. For example, the previously mentioned McKinsey study also found that almost 60% of Americans have the option to work remotely at least part-time, while 35% can work from home full-time. This trend occurs across age groups and industries, though some industries are more suited to remote working than others.

For instance, computer and mathematical roles see the highest levels of flexible working, followed by business and finance. Roles that need physical interaction, such as food serving and production, see the lowest levels.

Although some businesses are still reluctant to embrace remote working, most employees now expect a degree of flexible working. It’s vital to invest in technology for remote working now, or, you may start losing employees to your competitors.

What needs must technology for remote working meet?

Remote working initially had a steep learning curve for many employees and employers. However, technology eased the transition and continues to play a vital role in facilitating remote working.

If you’re looking to enable remote work long-term, it’s essential to invest in software tools that meet three primary needs:

Communication and collaboration
Storage and file sharing
Tracking and management

Communication and collaboration

Your employees must be able to collaborate on projects whenever they need to. But, when your team is global, communication can be challenging.

To aid collaboration, you must invest in the right tools. Email is useful, but it doesn’t allow the type of real-time communication you need to work together effectively. For that, you need software like videoconferencing and team messaging.

Your employees must also be able to communicate with your customers on their preferred channels, and technology can help here too.

For instance, remote access software like RealVNC® Connect lets remote workers access your office’s systems securely from anywhere. That way, they can communicate with customers via email, live chat, social media, and more while working from wherever they choose.

Storage and file sharing

Remote workers must also be able to access the same data and files as their colleagues. Sharing these files between the necessary colleagues is also essential.

Cloud-based storage is one solution. It allows everyone on your team to upload and transfer files without using email. Everyone can work from the same data, and some systems even let you work on the same files simultaneously.

Remote access solutions also let you transfer files, or copy and paste text on your desktop or mobile. Plus, you can print files from your office computer on your printer at home, which is ideal for hybrid workforces.

Tracking and management

Employees must be able to manage their time efficiently, while managers must be able to track employee progress and coordinate their remote teams. This makes time tracking and management tools essential.

Time-tracking tools help employees stay on the right path but also remind them to take breaks. Most tools also come with task calendars, in order to set up deadlines and meetings. Plus, you can accurately track time spent for better invoicing.

Time management software helps managers monitor the productivity of each remote employee. It also shows you exactly how long each project took so you can set realistic deadlines for future work.

Eight essential types of software for working remotely

Investing in the right remote working technology tools is vital if you are to succeed with remote working. Software tools let managers oversee their teams and help employees connect with一and get to know一their colleagues. They also enable remote onboarding and training.

On that note, here are eight types of software that are essential for remote and hybrid teams:

Cloud computing
Project management
Instant messaging
Mobile tools
Storage tools
Business apps
Videoconferencing
Remote access and screen sharing

Cloud computing

Cloud computing is vital for employees that work from home. It allows them to access in-house infrastructure and equipment from anywhere using the Internet. It also gives them instant access to the data and applications they need to work and collaborate efficiently.

Cloud-based architecture is flexible and scalable. This means you can add and remove functionality and users as needed. You also don’t need to invest in new equipment or maintenance, so it’s a more cost-effective option than on-premises architecture.

Furthermore, cloud computing comes with a range of security features to keep your data safe. Examples include two-factor authentication (2FA), encryption, and access controls.

Project management

Project management tools are essential for remote collaboration. Managers can assign tasks, set deadlines, and coordinate teams from a single platform.

You can also track the progress of different projects as well as the contributions of each team member, allowing you to accurately estimate timelines and set realistic deadlines.

Project management tools also help employees by enabling communication between team members, as well as with managers. Some tools also come with visual collaboration features, such as whiteboards, and reminders of important milestones to help you stay on track.

Instant messaging

Videoconferencing is great for team meetings and training. But it’s not so good when you need to send a quick message. Global teams can also make scheduling voice or video calls difficult.

Instant messaging (IM) apps let you create one-to-one and group chats for quick, efficient communication and file sharing. Most apps also come with filters and search features to make finding the message or attachment you need easier.

You can use a specific instant messaging app, but other apps often also include IM features. For instance, VNC Connect lets professional and enterprise users chat in real-time. It’s as simple as clicking the Start Chat Session button (🗩) in the toolbar.

Mobile tools

Remote working has led to a greater dependence on laptops and mobile devices for work. So, it’s essential that you support mobile as part of your remote working technology plan.

For example, make sure the apps you choose work on both desktops and mobiles. Also, if you use a Virtual Private Network (VPN), ensure it works on all your employees’ devices to safeguard your sensitive data.

You can also give your employees a portable Wi-Fi device so they have a stable Internet connection wherever they work. These devices are pocket-sized and inexpensive, so they’re a good option.

Storage tools

When your team works remotely, they need access to an online data store to upload and download files. A cloud storage tool is the perfect solution, as your employees can access the data and files they need on whichever device they’re using.

Using a cloud storage tool means all your employees can access the same information. Users can edit files together, aiding collaboration. And most providers offer a certain amount of free storage.

In addition, cloud storage tools make file sharing a breeze; it’s easy to grant access permission to whoever needs it while keeping files secure.

Business apps

It’s also a good idea to invest in cloud-based business apps. These apps are online rather than on a specific device, so you can access them anywhere, anytime. This also increases efficiency, as your remote workers won’t be confined to office hours (which would otherwise be problematic if you have employees in different time zones). Furthermore, cloud-based apps enable real-time collaboration and communication.

Alternatively, you can use remote access technology to give your remote workers access to the business apps your company already has. This is often a more cost-effective solution, especially if your employees only work remotely part-time.

Videoconferencing

It’s essential your remote workers have access to videoconferencing technology. The ability to communicate in real-time, makes this the next best thing to an in-person meeting.

With videoconferencing, you’ll see all the non-verbal cues that aid communication, and it’s more personal than speaking on the phone. You can also demonstrate things visually and record sessions for future reference, both of which are great for training.

Finally, you can use videoconferencing to hold social gatherings and virtual events that help to combat the loneliness remote workers can feel and support team-building.

Remote access and screen sharing

Remote access and screen sharing provide access to business systems and data for your remote workforce.

By allowing file retrieval and application use, these tools ensure uninterrupted productivity and collaboration. Additionally, screen sharing allows employees to conduct virtual meetings and give dynamic presentations.

Remote access and screen sharing are also essential for remote help desks, which reduce downtime and accelerate the resolution of technical issues.

It’s important to understand advantages and disadvantages before choosing a remote working technology tool to provide remote access for your business.

Best practices for choosing remote work technology

Remote working technology is a significant investment, so it’s vital you choose the right software. That means comparing different solutions and providers, focusing on the following areas:

Cost – is the solution cost-effective?
Scalability – can you scale the solution up or down as needed?
Security – does the solution keep your data secure?
Accessibility – is the solution easy to learn and user-friendly?

Cost

Unfortunately, the cost will influence the software you choose for your remote workforce, especially if you’re a small business. However, the cheapest solution isn’t always the most cost-effective in the long run.

Look for tools with tiered or custom pricing so that you can add more users or features as your business grows. Some tools also come with a free version or trial period so you can try it out before you commit.

It’s also more cost-effective to invest in a unified platform, rather than lots of separate tools. For example, instead of using separate videoconferencing and IM software, look for a unified communications platform that offers multiple remote working tools. This will also remove the complication of integrating multiple tools.

2. Scalability

Your company may have been working remotely for many years, or you may still be trying to figure out how to make this function for you. Either way, your remote working strategy is likely to evolve over time. Your workforce is also likely to grow and become more distributed as your business expands.

You need to ensure the tools you choose are flexible enough to meet your current and future needs. You also need a provider that can help you keep up with emerging trends, such as virtual reality (VR), artificial intelligence (AI), and the metaverse.

3. Security

Remote working can be a security risk. Your employees will be connecting to your on-premise and cloud-based systems from their home networks and devices (or, worse, the Wi-Fi at their local coffee shop).

To keep your data and systems safe from hackers, you must ensure your remote working technology has robust security. For example, RealVNC Connect uses end-to-end encryption and multi-factor authentication, among other security technologies, to keep your connection safe.

Look for a solution with access controls, encryption, and at least 2FA. It’s also important to make sure it complies with government regulations around data privacy and security, both in the US and abroad.

4. Accessibility

Lastly, you need to consider how easy your new tools are to learn. The user interface should be intuitive and easy to navigate. There should also be 24/7 support so that your employees can always find help, no matter which timezone they’re in.

A bit of a learning curve is inevitable, so look for vendors with comprehensive how-to guides, FAQs, and video tutorials. You could also schedule a virtual training session to go through the new system step-by-step.

Make sure to ask for feedback from your remote workers during any trial periods to see if they think the tool will work for them.

Meet your remote working technology needs with RealVNC®

As you’ve seen, there is a range of technologies available to support remote teams. The combination of tools that’s right for your business depends on several factors, such as:

Your remote working model (fully remote or hybrid)
The size and location of your team (for instance, the same timezone or different timezones)
Your business goals (short-term and long-term) and budget
Your company’s current level of digitization
The technical skills and preferences of your employees

RealVNC Connect lets you access and manage any device from any location, allowing you to utilize the devices and tools your company already has.

With robust security and out-of-the-box customization, you’ll get a secure, scalable, and tailored solution to support your remote workforce. Boost productivity and foster collaboration with a responsive, reliable platform一and make the most of your existing assets.

Start your free 14-day trial and see how RealVNC can help your remote workforce thrive.

FAQs about remote working technology

What is remote access technology?

Remote access technology lets you use a device from anywhere using your Internet connection or VPN. This makes it ideal for remote working, as it allows you to do everything you can do in person.

Two of the most common types of remote access technologies are Remote Desktop Services and Remote Access Software (like VNC Connect).

How does technology enable remote working?

There are many ways technology enables remote working. For example, videoconferencing and instant messaging tools let remote teams communicate in real time and asynchronously. This allows them to collaborate as if they were in the office.

Remote access technology and cloud computing let remote workers easily access and share files. Mobile tools let employees work wherever and whenever they choose. And project management and time-tracking tools help them stay efficient and on track.

What is remote technology?

Remote technology is any tool or piece of equipment that lets employees work from anywhere over WiFi or a mobile network. Examples include remote access, cloud computing, and project management software.

Remote technology aids communication and collaboration, even across time zones. It also lets companies recruit and onboard new employees from across the globe, giving them access to a much larger talent pool.

The post Essential remote working technology for efficiency and success appeared first on RealVNC®.

Remote access devices: A gateway to convenience and efficiency

RealVNC — Thu, 20 Jul 2023 06:20:40 +0000

According to a report by Buffer, 98% of workers want a hybrid or remote working schedule for the rest of their careers. The reasons for this can include increased productivity, a better work/life balance, and saving money, but in order to facilitate remote working, businesses need to adopt remote access solutions.

What is a remote access device?

A remote access device is any desktop or mobile device that allows the user to access, as well as sometimes control, another device, situated in a different location. Remote access software is used to connect remote devices.

Remote access software allows users to access company networks or control remote devices from disparate locations. Typically, the software consists of two separate components: the device that will be accessed from afar has the server component installed, while the client (or viewer) component is installed on the remote access device.

Using remote access can improve remote collaboration and workflows for businesses, as employees are able to access company resources, view and transfer files, screen share, and more, from anywhere. Furthermore, remote access devices allow technicians to deliver remote help desk experiences, which reduce downtime and improve efficiency.

The four main types of remote access devices

1. Computer to computer

With remote access software, you can access a remote computer, for example, your work desktop, from a computer you are using elsewhere, for example, your home laptop. This connection can be completed regardless of the computer operating system.

2. Computer to phone

You can also remotely access a phone from a computer with a remote access software client component. Supported platforms vary depending on solution providers, but it should be possible to connect Windows, Mac, and Linux devices to iOS and Android phones.

3. Phone to computer

Depending on your solution provider, this can also work the other way around. As long as an Android or iOS phone has the correct client component, it will be able to access a remote computer with a server component.

4. Phone to phone

Due to their current computing power, mobile phones can also be used as a remote control device for another phone. Both cellular and Wi-Fi networks can support access to a remote phone from a client component phone.

What are the benefits of using a remote access device?

Remote access has become increasingly popular thanks to its ability to streamline remote workflows, improve critical IT processes, and reduce business costs. Here are a few of the main benefits that using remote access devices can bring to businesses.

Improves flexibility and productivity

Remote working drives rich, business-wide benefits. Not only can you hire the best talent, regardless of their proximity to your office, but hybrid or fully-remote opportunities also allow you to accommodate the individual needs of your current employees.

Flexible working can significantly improve employee job satisfaction, motivation, and productivity. According to Gartner, having more flexible working hours and less/no commuting time were significant drivers of productivity for 43% and 30% of hybrid and remote workers, respectively.

Furthermore, 27% said that they were more productive simply because remote working allowed them to work more hours.

Remote access device software eliminates geographical limitations by allowing employees outside of the office to access the internal network. For example, as long as they have an internet connection, employees working from home or on the go can access their work computer, locate important files, and even control the remote device just as efficiently as if they were in the office.

But there’s more to it than that. Because advanced remote access software supports connectivity across any device, platform, network, or location, it can also maximize flexibility.

With RealVNC® remote access, you can connect to all of the major operating systems with any device or network as well as from any location, allowing for limitless collaboration. Connections are seamless and secure, regardless of the location or time of day,, meaning work can be done from a city, state, or country away as well as any time of day or night.

Enhances remote accessibility and collaboration

When remote employees are unable to access the same information as on-site employees, hybrid team productivity and collaboration are disrupted.

But this isn’t just a remote team issue—even in-office employees can suffer from poor accessibility to information, particularly if your business includes multiple offices and departments.

Remote access can fix this. By giving employees remote network access—and centralizing your resources on the network—you can deliver full visibility. Employees can easily access, share, and distribute information to colleagues and clients, whether they’re a few miles down the road or thousands of miles overseas.

Enables rapid remote troubleshooting

Gone are the days when help desk technicians needed to be on-site in order to troubleshoot issues. Instead of spending time travelling to either the office or the end user’s home location, technicians can now use remote desktop software to access and troubleshoot issues from anywhere in the world.

Remote help desk capabilities significantly speed up the troubleshooting process, with issues being resolved in just a few minutes. Furthermore, remote access removes the need for expensive, time-consuming travel.

Rapid response times also improve employee productivity. When employees have to wait hours for a scheduled appointment, it severely disrupts their workflow. By using remote access, technicians and administrators can deliver on-the-spot fixes, thus minimizing interruptions and maximizing productive hours.

Reduces costs

Along with eliminating travel costs, remote access reduces the costs incurred from things like downtime and data breaches.

Downtime can be financially ruinous. For 91% of SMEs and large enterprises, hourly downtime costs exceed a staggering $300,000. For 44% of these organizations, the costs exceed $1 million per hour.

With the hourly cost of downtime also soaring for small and medium businesses, avoiding it should be a top priority. Remote access monitoring allows issues to be spotted and resolved faster, while continuous automated monitoring can completely prevent downtime and data breaches.

Another cost benefit of remote access is the reduced overheads for rent, utilities, and equipment that result from a fully, or even partly, remote workforce.

What is the importance of remote access device monitoring?

Imagine being able to identify and resolve your employees’ IT issues before they even know they have them. This can become a reality for you with remote monitoring software. By remotely monitoring and analyzing endpoints, such as computers, systems, and devices, the software can identify and alert you to any upcoming issues.

Remote monitoring is vital to guarantee the network stability, IT security, and overall performance of remote endpoints. Here are its most important use cases and benefits:

Enables you to fix minor issues before they escalate into bigger problems, such as critical system failures.
Provides automated scheduling maintenance for proactive monitoring capabilities.
Improves the performance of remote systems, which leads to increased employee productivity.
Minimizes downtime and the risk of data breaches, along with the cost and reputational repercussions that come with them.

Connect all your remote access devices with RealVNC

There are plenty of basic remote access solutions out there, but if you’re looking for a powerful, feature-rich solution that delivers enterprise-grade functionality and security, look no further than RealVNC® Connect.

RealVNC’s business-first remote access desktop solution provides robust remote device connections, empowering employees across your organization to access company resources from home, collaborate efficiently, and receive on-demand help desk support.

Even better, this solution is available across all of your employee’s internet-connected devices. RealVNC Connect’s supported platforms include everything from Windows, Mac, Android, and iOS to Linux and Raspberry Pi.

Beyond delivering seamless, high-speed remote access experiences at scale, RealVNC Connect also boasts enterprise-grade security. With native security features, such as multi-factor authentication capabilities, end-to-end encryption, and multi-level granular access controls, you can be confident that you are defended against threats from every endpoint.

So, if you’re looking for a remote access solution that goes beyond the basics, why not give RealVNC Connect a try? Sign up for a free trial or talk to one of our friendly team.

FAQs about remote access devices

What are the security risks associated with remote access devices?

Your employees’ remote devices are a potential entryway into your company’s network. Personal devices that are unencrypted, use public Wi-Fi, have poor hygiene, or use outdated/unsecured software are vulnerable to security threats.

This is why it’s absolutely necessary to teach your employees how to follow cybersecurity best practices, for example, connecting to the internet via a VPN, installing patches, and using up-to-date anti-virus software, which will significantly reduce the risk of threats to connected remote devices.

There’s also an increased risk of data breaches, as personal devices can be used very flexibly, even if they’re company-provided. Employees can use them while they’re out and about, share them with family and friends, and customize their access controls, leaving data more at risk of exposure. A strong remote access device usage policy can help reduce this risk.

When are remote access devices not a suitable solution?

First and foremost, it’s vital that your organization has a security-first culture in place before you consider using remote access devices. Remote access is unsuitable in an environment that doesn’t follow cybersecurity best practices.

Allowing remote access may also not be worth the risk for employee roles or business industries that require access to highly sensitive data.

The post Remote access devices: A gateway to convenience and efficiency appeared first on RealVNC®.

How remote assistance can benefit your business

RealVNC — Thu, 06 Jul 2023 06:05:50 +0000

We’re going to talk about the benefits of this approach, as well as how it can be enabled for your business.

What is remote assistance?

Remote assistance is a form of support that allows IT technicians to connect to a PC or other device remotely. It marks a clear change in direction from traditional forms of tech support.

Normally, either staff or customers would talk to technicians over the phone and describe an issue. A support team rep could then recommend a path forward based on what they’ve been told. Sometimes, IT technicians would even need to visit staff in person to deal with issues. This would all take time and slow business growth.

Remote assistance technology allows the support rep to take a hands-on approach. If necessary, the rep can operate the user’s device remotely after they request support. This can help them easily get to the bottom of a problem and get the device up and running again more quickly.

Of course, remote assistance isn’t simply limited to support. Remote technicians can also onboard new staff or help introduce customers to software. When using remote assistance for this, technicians can show new users the ropes by operating a device alongside them.

Benefits of remote assistance services

Let’s look at some of the top remote assistance benefits:

Reduced costs

Employee tech problems can have big cost implications. For one, if tech support needs to visit in person, there may be expensive travel costs. If you have repeated tech issues, these costs can quickly add up. Remote assist sessions cut out travel costs by ensuring issues can be dealt with remotely.

Providing remote assistance to customers can also help to lessen costs by reducing downtime, which can take up a lot of resources. If problems add up, there may also be a need for a larger tech support team. Remote customer onboarding helps ensure fewer queries and reduces the need for an extensive support operation.

Greater customer satisfaction

No customer likes to be kept waiting. Traditional forms of customer support often see customers stuck in queues waiting to talk to an agent. When they do finally speak to support, they don’t always get the answers they want. This leads to customers feeling frustrated.

Remote assistance can help turn the customer experience around. Issues are solved more quickly, meaning shorter phone calls. There’s also less time spent queuing for an agent and more customer issues solved the first time.

Increased access

Accessibility is a major bonus of remote assistance. For both employees and customers, there is no longer a need to spend long periods describing an issue over the phone.

As mentioned, remote assistance means quicker access to a service desk. They can quickly jump in, assess issues, apply fixes, or order replacement parts if needed.

For many employers, this increased accessibility is particularly useful. It’s estimated that as many as 31% of employers now allow remote work. It’s often impractical to send technicians to visit employees in person. Instead, they are forced to post equipment so that it can be looked at. This is expensive and impacts productivity.

Remote assistance ensures employees can have effective support regardless of location.

Efficiency and productivity

We’ve demonstrated how remote assistance can be a much quicker method of support. For employees, IT-related issues can have a big impact on productivity. During downtime, work is stalled and progress toward objectives is halted. Remote assistance ensures fewer periods of downtime and so fewer hindrances for staff.

Users also get to experience a more efficient approach and can get better insights into how to prevent issues in the future.

Knowledge sharing

Remote assist technology ensures access to experts for anyone, anywhere in the world.

It means that customers who live far away from physical support can still gain access to help. It also means employees can have access to IT professionals when they need them, allowing them to gain advice and confidently use new systems more quickly.

How do I enable remote assistance?

Steps for enabling remote assistance will vary depending on the solution you choose. For example, VNC Connect® will have a different approach compared to other solutions.

Broadly, enabling remote assistance involves forming a connection between the host and technician. To build this connection, you need specialist software.

Once the software is installed, a user generally has to complete the following simple steps:

Sending an invitation to the technician
Choosing between sharing their screen or giving complete control
Terminating a connection once an issue is solved.

How can RealVNC help businesses provide remote assistance?

RealVNC® offers a secure remote access solution that is dependable and effective. Let’s look at one example that illustrates the power of VNC Connect.

Micro-2 Inc. is an Alabama tech-based company that provides high-quality IT support. The company has represented many top-tier hardware and software vendors, including Dell, Cisco, Microsoft, HP, NEC, Canon, Intel, Tandberg Data, TrippLite, and CyberPower.

Micro-2’s goal was to offer a single remote access solution that would allow them to support their clients remotely and control a large range of operating systems and devices. Micro-2 invested in an enterprise license from RealVNC. This option offered both direct and highly secure cloud connectivity.

The company was extremely pleased with the solution. They found the device access and instant support capabilities very cost-effective, as they allowed them to significantly reduce time and travel costs as well as support a wide range of devices.

If you think remote assistance may deliver the same benefits for your business, you can start a free trial with RealVNC today.

FAQs about remote assistance

What can you do with remote assistance?

Remote assistance provides technicians with full access to a user’s system. This allows them to identify problems more easily. Remote assistance tools also allow screen-sharing capabilities and can be a useful tool for onboarding.

Which are the best remote assistance tools?

The best tool for your business will be dependent on your individual needs. Firstly, do you need a tool to support staff or customers? Carefully assess your needs and consider which solution best meets them.

What’s the difference between remote desktop and remote assistance?

Both remote desktop and remote assistance provide similar functions. The difference is in the level of control afforded to a user. A remote desktop cuts off control to a user when it is being accessed remotely so they cannot even see the screen. It’s a tool that’s generally used by people accessing their own computers from a distance.

In contrast, remote assistant technology allows a user to have access in tandem with a technician. This means a user can take over if and when desired.

The post How remote assistance can benefit your business appeared first on RealVNC®.

What is Remote Device Management– Purpose, Benefits, and More

RealVNC — Thu, 06 Jul 2023 06:01:16 +0000

However, these working structures do present challenges, as well as opportunities, especially when it comes to technology. Remote working means accessing company networks and resources from desktops and devices in multiple locations. This can compromise security and make collaboration difficult.

Remote Device Management (RDM) solutions eliminate many of these problems. With RealVNC® software, for example, you can manage and monitor remote devices with ease through a single, intuitive application.

Let’s take a closer look at remote device management and how a good RDM platform can benefit your business:

What is remote device management?

Remote device management is an umbrella term covering a multitude of practices around controlling and maintaining devices (i.e., smartphones, tablets, desktop computers, etc.) from afar. RDM platforms come with things like remote desktop software, remote security measures, and more.

Remote management device policies and platforms are extremely useful from both a business and a personal perspective. For example, a business’s IT department can use RDM software to quickly and easily set up an employee’s devices, troubleshoot problems, and update security protocols without ever having to see the device in person.

Main purposes of remote device management systems

Remote device management is used for a wide variety of purposes, but the main ones are as follows:

Visibility. With remote work becoming increasingly popular, teams need new methods of ensuring visibility over employee networks. RDM software helps to provide this.
Performance monitoring. RDM software gives IT engineers easy access to device metrics, enabling businesses to stay on top of potentially disruptive performance issues.
System management. The most obvious application for RDM systems is managing networks and systems remotely. RDM software gives engineers access to remote devices, enabling them to update, automate, fix, and generally manage the network on a granular level.
Automation. RDM software allows network engineers to automate important tasks across the entire network. This saves a lot of time and frustration for employees and even customers, who would otherwise have to perform these tasks manually.

Benefits of remote device management

We’ve mentioned the main uses of RDM above. Now let’s talk about how it benefits businesses.

Scalable device management

The modern workplace is very device-heavy. Whether you operate on a BYOD (Bring Your Own Device) model or provide employees with them yourself, you are likely to end up with a large number of devices in your business’ tech fleet.

Managing all of these can be a nightmare. From system incompatibilities and performance issues to devices becoming obsolete at irregular intervals, there’s always one hurdle or another to overcome with employee devices.

Remote monitoring and management makes it so much easier to handle this at scale. You can add more and more devices to your fleet without having to worry about the burden of managing them becoming too much.

This is a great help when your company is scaling and adding extra employees and devices.

Usage monitoring

Remote usage monitoring is a great benefit to your business. For example, by keeping an eye on usage, your network engineers can easily detect things like performance issues, overuse of resources, and so on.

Remote usage monitoring highlights when and how things can be streamlined in a quick, easy, non-labor-intensive way. This is especially true when you are using a good remote device management application, platform, or console.

Secure usage

Remote device management enhances network security. By using good RDM software, your business can protect itself against data loss, data theft, and even (to a certain extent) device theft.

Through remote device management, your organization can quickly locate a misplaced (or stolen) device, secure sensitive company data, install important security measures, wipe data from lost devices, update obsolete security features, and more.

Security is a major challenge for any business. Cybercrime is a huge concern for modern businesses, and data breaches represent a serious risk. Being able to monitor, update, and intervene in security breaches remotely is a game changer for security-conscious companies.

Challenges of remote device management

Remote device management can be hugely beneficial for businesses, but it is not without its challenges. Let’s take a look at some of the difficulties associated with an RDM system.

Managing diverse environments

Modern employees expect to be able to conduct their work from a variety of devices. If they can’t access their work computer, they may do their work via a personal computer, smartphone, or tablet. For employees, this is both convenient and efficient.

However, convenience is the hacker’s friend. The loopholes and fixes we use to make our digital lives easier can be gateways for hackers. And it’s hard for company cybersecurity departments to personally vet every single device that employees will use on a daily basis.

With remote device management software, companies can manage a diverse range of devices and environments more easily. However, this aspect can still be challenging if there are no controls put on the systems and devices that employees can use.

The right RDM solution will enable IT departments to control and secure remote networks so that employees can enjoy all the convenience of remote work without compromising company security.

Remote troubleshooting and end-user support

Remote device management necessitates remote troubleshooting and end-user support, which can present its own challenges.

The physical distance between the IT team and the end user can make troubleshooting more complex and time-consuming. A lack of visual cues or the inability to physically interact with a device can also make accurately diagnosing and resolving issues difficult. Furthermore, having multiple different devices and operating systems, which is often the case with remote device management, can also complicate troubleshooting.

Remote device management solutions that make use of remote access tools can help make remote troubleshooting easier for IT teams and more enjoyable for end users.

Security risks

Remote device management introduces a range of security challenges that organizations need to be aware of to protect their systems and data.

These challenges include unauthorized users attempting to gain access to your system as well as risks involved with transmitting data between devices. Businesses should consider implementing security features such as multi-factor authentication, secure communication protocols, VPNs (Virtual Private Networks), and encryption, to make sure their remote access needs are met securely.

VNC Connect® is designed with security in mind and provides regular security updates to help clients stay safe and connected.

Scalability

Managing a large fleet of devices remotely requires a scalable infrastructure that will allow any increases in user, device, or data volume to be handled easily.

Transferring large amounts of data between remote devices can impact efficiency and responsiveness. Resources like the availability of computing power as well as storage and network capacity, need to be considered in order to scale remote device management successfully. Implementing robust management tools and leveraging cloud-based solutions can help reduce scalability challenges and ensure efficient management of any number of remote devices.

What are remote device management platforms?

A remote device management platform enables you and/or your IT department to manage remote devices easier.

A good remote device management platform is essential for any business with a lot of remote workers. Remote work has a lot of benefits for businesses, but it also presents some challenges, including:

Training staff in IT functions and processes is not easy when staff are not physically present.
Device setup is challenging when devices are geographically scattered. This is especially the case in BYOD situations.
It is harder to maintain cybersecurity when workers are remote.

Remote device management technology allows IT engineers, team managers, and business leaders to overcome these challenges by accessing and even controlling devices remotely. However, managing a large number and variety of remote devices can be complicated.

This is where an RDM platform comes in.

A good remote device management platform, such as RealVNC’s VNC Connect, combined with the RPort solution, enhances remote access business benefits by making it easy to manage multiple remote devices simultaneously. Through a good RDM platform, you can:

Troubleshoot device problems quickly and effectively, no matter where the device is located;
Take control of devices as and when needed;
Boost and maintain security for your business networks, no matter how geographically scattered your employees are;
Provide effective and streamlined training remotely;
Set up devices to your business’ specifications without having to physically interact with the devices in question;
Enable collaboration through remote sharing tools;
And manage devices easily from a single, intuitive platform.

All in all, such RDM platforms make remote device management easier and much more efficient.

Understand how remote device management can help your business with RealVNC

RealVNC provides secure remote access and management to companies all over the world. Using RealVNC products, you can boost productivity, secure your network, share resources, enable collaboration, monitor device performance, and more – no matter where in the world your employees are located.

RealVNC products are used and trusted by successful businesses everywhere. If you feel you could benefit from our RDM platform and solutions, why not try us out with our 14-day free trial?

FAQs about remote device management

What types of devices can be managed remotely?

A wide range of devices can be managed remotely, including computers, mobile devices, network devices, and IoT devices, among others. With remote management, devices can be controlled and administrated from one, centralized location.

What features should I look for in a remote device management solution?

Remote device management solutions need to meet the aims of your business. Some features that is is useful to consider include remote access and control options, security, scalability, and ease of use.

Can remote device management help with troubleshooting and resolving issues?

The short answer is Yes! Remote device management allows IT teams to diagnose issues and complete fixes without needing to be in the same physical location as a device. With remote working becoming the new norm, this decreases cost as well as downtime due to technical issues.

What are some best practices for effective remote device management?

To establish an effective remote device management strategy, businesses should focus on implementing robust security measures, clear communication and documentation, regular backup and recovery processes, and training for all staff to increase user satisfaction.

Is remote device management secure?

Remote device management is as secure as the solution you choose. Make sure to investigate a provider’s security features, as well as how they prove their security. Last year, RealVNC had a complete security audit performed by Berlin-based Cure53 to test and confirm our commitment to providing the most secure remote access solution on the market.

The post What is Remote Device Management– Purpose, Benefits, and More appeared first on RealVNC®.

Remote support: a guide to how and why remote support can help you

RealVNC — Thu, 29 Jun 2023 08:20:39 +0000

But, there is a downside. New and complex systems have a tendency to be confusing or go wrong. When this happens, work stops and people are left wondering what to do next. Your organization can grind to a halt. However, remote support helps you get to the bottom of the problem and minimize disruption.

Today, we’ll explore the benefits of remote support and how it can help you.

What is remote support?

Remote support lets support staff literally ‘jump in’ and fix computer-related problems. This provides a much smoother experience than traditional support systems.

With traditional customer support, staff have to wait on the phone while agents try to figure out the issue. This is made even more difficult by the fact that support can’t see an employee’s screen. In this situation, mistakes can be made, and it can take staff a long time to solve simple issues.

Remote support, however, takes a more ‘hands-on’ approach. Using software, an agent takes control of a user’s screen. By navigating a computer just as an employee would, they can investigate and find out what is causing an issue.

Remote support tools can be split into two categories; attended and unattended support.

Attended support

Attended support allows agents to connect to a device as soon as help is requested. With attended support, minimal setup is needed. Once an employee has downloaded an app (and entered a code or accepted the connection), support can connect as required.

Unattended support

Unattended support does not need an employee to be present. Organizations install software on all computers that need support. With this system installed, an agent can connect to a computer whenever they need, even if it is unmanned. This allows support to be provided outside of office hours.

How does remote support software work?

Remote support software tools form a link between one device and another after installation. In the case of attended support, the computer user requests help. When the request is confirmed, remote staff gain complete access to the computer.

Who provides these services?

Remote support is usually provided by one of the following:

Remote managed IT

This involves using a third party to help maintain your IT infrastructure. Remote Managed IT comes as part of a package, in which support for other services is provided. This might include email, the cloud, web hosting, and a range of other options.

Remote MSP

Managed service providers (or MSPs) manage IT services for organizations. Unlike remote-managed IT, MSPs focus on IT services alone. This option is often preferred by smaller businesses with limited budgets.

Remote consultants

The most expensive option is remote consultations. This involves an organization hiring a team of expert IT consultants. This option is often chosen by larger businesses, with more complex needs. Consultants provide support and offer insights to make sure systems are running properly.

What are the benefits of remote support?

Organizations that offer employees support remotely can enjoy many different advantages. We’ve compiled some of the top benefits below.

Reduced expenses

A hands-on approach might seem attractive, but having support come to you can be expensive. This can increase if an issue isn’t fully fixed the first time around, as another visit might be needed.

Costs add up quickly and can become a millstone for smaller businesses. Remote support allows a hands-on approach without the added cost of travel.

Similarly, having a dedicated support team can also be expensive. Remote support saves money that can be used on other, more valuable tasks.

Improved customer experience

Remote support is on-hand whenever you need it. Unlike with phone support, there’s no lengthy guesswork. A user simply needs to request support, and a remote agent can connect and get to work.

Decreased downtime

IT disruptions can have lots of negative effects on businesses. By far, the biggest issue is downtime. When systems are down, work comes to a halt. Regular downtime means you might miss important deadlines or objectives. Over time, this can have damaging consequences.

Remote support means that agents can quickly jump in and fix issues. The less time it takes to make sure your system is up and running, the less downtime you have to worry about.

Workforce job satisfaction

Faulty systems do little to help employee satisfaction. Each time an issue occurs, an employee has to stop work. Understandably, this leads to frustration. Remember, we’re currently in the midst of ‘The Great Resignation.’

In 2022, 47.8 million people quit their jobs. More than ever, people are willing to leave their jobs in search of finer pastures.

Instant access to support means minimal disruption for employees. This helps improve morale. Employees will feel more content and, therefore, less likely to seek work elsewhere.

Business growth

As mentioned, downtime slows progress toward all objectives. Therefore, regular IT problems that take longer to solve can slow down growth. If you want your business to expand, you can’t be hampered by technical issues.

When combined with other solutions, such as remote management, remote support helps to reduce disruptions. You also don’t need to be worried about the effects of IT issues as you grow.

Furthermore, if you opt for a service provider, you will have the confidence to introduce new systems, knowing that they will handle maintenance and ensure all systems are working as they should.

Increased reach

New technologies that help businesses to better reach customers are constantly emerging. Unfortunately, businesses overlook or avoid these innovations far too often. This can be because they feel they lack the knowledge to make proper use of them

An IT services provider can keep you updated on the latest inventions in the tech world. They can also help to maintain new systems and provide assistance when needed.

Improved accessibility

A large number of workers are now operating from home. It’s estimated that as many as 31% of employers allow remote work, with this number constantly increasing. One downside of more people working from home is that IT issues can become more troublesome.

As IT staff can’t easily visit workers in person, staff might be forced to send their PC into the office if they run into trouble. This can have a big impact on the productivity of remote employees.

Remote desktop software ensures that remote employees can still get support. Problems can be solved without the need to send hardware into the office, ensuring less disruption for remote employees.

Challenges of remote support

Now you know that there are many reasons why you should invest in remote support. But, that doesn’t mean this approach does not present its own challenges. Below are some areas to consider before investing in remote support.

Security

With remote support, you’re effectively giving control of your computer to someone else. This is one of the reasons that some businesses are wary of this approach.

For this reason, it’s very important to take your time when choosing a remote support solution. The best solutions are built with security at their heart.

Before investing, consider some of the following points:

Is the provider credible? – Ultimately, you’re placing a lot of trust in remote support. It’s better to choose a popular option rather than an unknown entity. If you’re unsure, consider reviews of the provider.
Is the provider recording your sessions or activity? – It’s important that you keep your confidential information safe. Any recording would be a severe breach of trust.
Do you decide who connects to your system and when? – Remote support should only be able to access your system when authorization is given.

Expectations

If you’re used to working with an in-person team of IT professionals, you might have high expectations. Not all providers of remote support will be able to live up to these expectations. You might find you’re not getting the same caliber of support as you’re used to.

Of course, this can be avoided by finding the right support provider. It’s worth researching your options to find a solution that meets your standards.

Of course, even the most experienced teams won’t be able to solve all problems instantly. It’s important to keep expectations realistic. Even with in-person support, it can take longer to solve more complex problems.

The personal touch

A remote support solution is obviously less personal than an in-house alternative. Remote agents don’t work for you and so won’t attend meetings or group events. Without dedicated teams, it might be more difficult for employees to build up a rapport.

Remote support also won’t have the same understanding of your business and its goals.

Of course, the best solutions personalize their services around the needs of the client. While you might lose some of the personal touch, a strong solution will give you access to improved levels of support.

Examples of successful remote support with RealVNC

Screenshot taken from RealVNC.com. Alt text: Brands that use RealVNC’s remote support and desktop services.

As we’ve established, there are many reasons why remote support might be the choice for you. From decreased downside to improved customer experience, there is clear logic for investing in a remote support solution.

Of course, you need support that is reliable, effective, and secure. Millions of people use RealVNC®’s software to connect to billions of devices across the globe every day. We have many success stories and satisfied clients. Let’s look at two examples.

Wienerberger

The Austrian brickmaker Wienerberger is one example of a RealVNC success story. Previously, when their staff experienced IT issues, they had to send their PCs to the head office to be fixed there. But, thanks to our remote access software, the company is now able to quickly provide support to staff located at sites around Poland and avoid the hefty courier bill.

Western Energy

Western Energy is another example of RealVNC’s effective support. The company loved the simplicity of our software. They found it easy to deploy and a lot less cumbersome than other solutions they had tried. They summed up RealVNC’s support by saying ‘It’s bulletproof!’.

FAQs about remote support

Who can use remote support?

Remote support is available to businesses of all shapes and sizes. As mentioned, there are varied versions of support available. Each comes with its own price tag.

For instance, a large company deploying new and advanced technology might opt for a consultancy firm. A small business, on the other hand, would probably choose a remote MSP.

It doesn’t matter what kind of business you run, remote support can be an effective way of cutting costs while maintaining high levels of support.

Is remote support secure?

A high-quality solution, such as RealVNC, is highly secure. We’ve ensured that security will always be at the heart of our approach. RealVNC helps safeguard your organization from external threats and unsolicited access.

For other solutions, research is required. It’s important to consider the steps a provider has taken to keep you secure.

Can remote support solve every issue?

Remote support can solve a variety of problems. This ranges from simple issues to more complex faults. Of course, there will be some issues that need specialist help.

Additionally, remote support won’t be able to help with hardware issues. For these problems, you’ll need the help of IT technicians.

However, remote support is perfectly able to help with the majority of common problems.

The post Remote support: a guide to how and why remote support can help you appeared first on RealVNC®.

Remote Desktop Connection Solutions for Businesses

RealVNC — Thu, 29 Jun 2023 08:09:48 +0000

To make the most of remote desktop connection technology, it is important for businesses to pick the right solution. With a good remote connection manager, you can get the very best out of it without any of the drawbacks.

Let’s take a closer look at what remote desktop connections are, how they can benefit your business and the ways in which a remote desktop management solution can optimize your entire system.

What is a remote desktop connection?

A remote desktop connection is a program or system that enables one user to connect to a desktop computer from a totally different location.

The remote user can operate and interact with the desktop they’re controlling as if they were physically present. This is easily done through Windows remote desktop software or the Mac equivalent, but it’s often better to do it through dedicated third-party software.

Remote desktop connections work by capturing the target device’s screen, mouse, and keyboard input drivers. It then transmits them to the other device, allowing the user to view, operate, and control the device.

The classic application for remote desktop technology is IT support. Using remote desktop connections, IT professionals are able to take control of remote workers’ devices and troubleshoot issues without having to laboriously talk them through each step.

However, there are many more applications and benefits of remote desktop connections for businesses. Let’s take a look.

What benefits can a remote desktop connection offer?

Remote working

Working from home can be great for both businesses and employees. It allows for flexibility and can make a huge difference in employee satisfaction.

However, in order to make remote working effective and efficient, you need to have the right technology. Even if you offer a Bring Your Own Device (BYOD) policy, your remote employees will still need to access certain work files, systems, and resources via a good remote connection.

A remote desktop connection makes vital work computers and digital environments easily accessible from any compatible device, no matter where they are.

Ensure high security

Remote working can be a security risk. Every new location and device that accesses your network is a potential entry point for cybercriminals.

When you use a remote desktop service, security is taken seriously. Remote desktop services have teams of experts to manage your server and ensure that the most up-to-date security measures always protect you.

They use top-tier security tools like encryption and advanced monitoring and oversight facilities, which further safeguard your data.

Cost savings

Technology is one of the biggest expenses a modern company has to deal with. Building a reliable remote network isn’t cheap!

Using a remote desktop solution can save you a lot of money. For example, you don’t have to worry about overheads like retaining staff to run your servers when those servers are remote. Similarly, a BYOD policy (which ultimately saves a huge amount on tech) is a lot easier when you use a remote desktop system.

What’s more, remote desktop systems enable hybrid or fully-remote working modes. Hybrid and remote working can be a huge money saver. For example, businesses with a largely remote workforce don’t need to spend nearly as much as other companies on office space.

Streamline access

The beauty of a remote desktop connection is that it enables access to any authorized user from anywhere, at any time, without the need for extra software.

The right remote desktop tool makes access much more streamlined and less complicated. It also reduces the risk of losing data.

How to use a remote desktop connection for business

Remote desktop connections are incredibly useful for businesses, even in non-remote situations. Remote connections enable people to access files and systems without having to physically interact with the target device.

However, it’s not as simple as just hooking up employee devices with your own servers and stepping back. For a business to effectively use a remote connection, you need to think long and hard about the following:

Security. Security should be the number one consideration when it comes to remote connections;
Access. Access needs to be carefully managed in order to prevent data from falling into the wrong hands;
Oversight. It’s important that remote access and remote sessions are monitored;
Reporting. Reporting and analyzing are important for ensuring that remote access stays within guidelines and that performance is at optimum.

This is difficult to achieve without good remote connection management tools and a centralized remote management platform.

This is where a remote desktop connection manager comes in:

What is a remote desktop connection manager?

A remote desktop connection manager is specialized software that can help your business to manage multiple remote connections with ease.

A good remote desktop connection manager should:

Support a wide variety of devices, operating systems, and protocols in connecting remotely.
Share sessions securely. This enables teams to collaborate on sensitive issues without worrying about being overheard or about data being intercepted.
Provide access management. For the sake of security and productivity, it is important that managers have integrated ways to manage access. For example, a good remote desktop manager will give granular ways to control who can access what, as well as logs and records that give administrators full oversight of access permissions and usage.
Come with excellent organizational features. Anything that helps in terms of organization is a big help to managers! A good remote desktop manager should have organizational tools and capabilities that administrators can use to streamline data, workflows, connections, systems, sessions, and more.

What a remote desktop manager can do for you

Increase security measures

The best remote desktop management solutions come with the very best security measures as standard. These are updated whenever necessary (and, indeed, whenever possible) by your product’s security teams.

What’s more, these security measures give your own security and IT teams more control and oversight over your remote connections. So your data is doubly protected.

Streamline infrastructure management

With people accessing work desktops from a variety of locations and devices, infrastructure management can be a huge headache for remote IT teams.

Centralized server and application management services allow IT teams to streamline monitoring and maintenance. A product such as RPort, Real VNC’s Remote Monitoring and Management (RMM) offering, allows you to enhance the efficiency of troubleshooting and incident reporting. With a remote desktop manager, IT teams can swiftly and easily solve issues, leading to optimal system performance, greater efficiency, and minimal downtime.

Provide robust auditing and reporting capabilities

Reporting and auditing are crucial to maintaining server and application performance, allowing potential issues to be picked up before they become serious problems.

A remote desktop management solution can consolidate essential management information and tools, streamlining the process of conducting audits, generating reports, and conducting comprehensive system analysis. By using this centralized approach, businesses can significantly speed up these tasks, making them more convenient and supporting optimal business performance.

Problems a remote desktop manager faces

Ensuring the security of remote connections

Security is a major concern for any online business, and this is especially true when it comes to remote desktop access. If they are not properly secured, remote connections can introduce vulnerabilities and open the door for cybercriminals.

Remote desktop management solutions must be designed and developed with security at the forefront. VNC Connect® incorporates strong encryption, multi-factor authentication, and sign-in verification. By treating every connection as though it came from a hostile environment as well as requiring connections to be approved by the owner of the remote computer, the solution balances business needs for remote access with reliable security.

Securing connections to devices located remotely and using different systems

It’s likely that remote workers will connect to your desktop from a variety of locations as well as from several different devices and operating systems, such as Windows, Mac, or Linux.

Versatility is key. A robust remote desktop manager should be able to manage several different kinds of devices and systems. VNC Connect is built with flexibility in mind and can be operated over the majority of popular operating systems.

Optimize your remote desktop setup for maximum efficiency with RealVNC®

If you have a remote, hybrid, or even fully in-office working system, remote desktop technology can bring huge benefits to your business.

To get the very best results from your remote connection technology, it’s important that you choose your remote software solutions carefully.

RealVNC offers comprehensive, secure, and intuitive solutions for all your remote connection needs. Through RealVNC, you can easily manage, moderate, monitor, and optimize remote connections of all kinds in a totally secure environment.

To learn more, why not sign up for our 14-day free trial?

FAQs about remote desktop connections

How do I connect to a remote desktop?

How you connect to a remote desktop depends a lot on your operating system and the software you are using.

If you are using VNC Connect, for example, the process is very simple. It comprises two components; VNC Server and VNC Viewer. Once VNC Server is installed on the remote computer you want to access, and VNC Viewer is installed on the device you want to access it from, the software will guide you through how to easily establish a connection between them.

Just sign into your VNC account on your remote device and search for the relevant computer in your VNC viewer.

Click on the relevant computer to connect to it and provide the authentication credentials you set up when creating your account.

Is remote desktop connection free?

Remote desktop connection can be done for free through operating systems like Windows and Mac.

However, it’s often best to subscribe to a remote connection software service, particularly if you are a business that expects many different people and devices to be connecting remotely on a regular basis.

There are two major reasons for this:

Security. Connecting remotely can present a serious security hazard. While basic remote connection technology will give some security to protect your business and its data from the sophisticated techniques of modern cybercriminals, you need some extra help. A dedicated remote connection solution like RealVNC has high-quality security features and an on-call security team to keep your connections safe.
Management. Managing a large remote connections infrastructure is difficult, especially if your business operates on a BYOD basis. A wide and varied network of devices connecting from a plethora of locations at different times can get very complicated very quickly. A good remote connection management platform helps to streamline, organize, and generally manage a large and complex remote business network.

What is the difference between RDP and remote desktop connection?

Remote Desktop Connection (RDC) is the technology that allows a user to access a terminal server and/or a computer in a different location.

Remote Desktop Protocol (RDP) is the proprietary protocol that allows users to connect remotely over a secure network connection.

The post Remote Desktop Connection Solutions for Businesses appeared first on RealVNC®.

What is remote infrastructure management?

RealVNC — Thu, 01 Jun 2023 10:19:23 +0000

Remote infrastructure management definition

Remote infrastructure management refers to the process of managing an organization’s IT infrastructure, including hardware, software, and network components, from a remote location. This allows businesses to maintain and monitor their IT systems without needing on-site staff, leading to increased efficiency, cost savings, and improved security.

What does the remote infrastructure management market look like today?

The RIM market has experienced significant growth in recent years, driven by factors such as increasing reliance on technology, the need for cost optimization, and the demand for enhanced security. As more businesses recognize the benefits of RIM services, the market is expected to continue expanding in the coming years, offering potential opportunities for businesses and IT service providers alike.

What are some types of remote infrastructure management services?

In this section, we’ll explore some of the most common types of RIM services available to businesses today:

Managed Desktop Services

Managed desktop services involve the remote monitoring and management of end-user devices, such as PCs, laptops, and mobile devices. These services enable businesses to ensure their devices are secure, up-to-date, and functioning optimally. Real VNC’s software, VNC Connect, with its components VNC Viewer and VNC Server, provide comprehensive managed desktop services, allowing organizations to seamlessly access and control their devices from anywhere. Get a free trial of VNC Connect right now and check out what it can do for you!

Managed Server Services

Managed server services encompass the remote management of an organization’s servers, including monitoring, maintenance, and troubleshooting tasks. Real VNC’s Remote Monitoring and Management (RMM) product, RPort, offers managed server services, helping businesses achieve greater efficiency and reduce downtime.

Managed Security Services

Managed security services involve the remote monitoring and management of an organization’s security infrastructure, such as firewalls, antivirus software, and intrusion detection systems. VNC Connect incorporates built-in security features, ensuring that your remote infrastructure remains protected against potential threats.

Managed Applications Services

Managed applications services include the remote monitoring and management of an organization’s software applications, such as performance monitoring, incident reporting, and application updates. These services help businesses maintain optimal application performance and address any issues that may arise.

Managed Network Services

Managed network services involve the remote monitoring and management of an organization’s network infrastructure, including routers, switches, and wireless access points. These services help businesses maintain network performance, troubleshoot issues, and ensure network security.

Benefits of remote infrastructure management services

Businesses may seek RIM services for a variety of reasons. Here are some of the main benefits:

Benefits:

Flexibility: RIM allows businesses to scale their IT infrastructure as needed, without the constraints of on-site staff and resources.
Cost efficiency: By outsourcing or centralizing IT management, businesses can reduce overhead costs and focus on core operations.
Improved security: RIM services can provide enhanced security measures, ensuring that an organization’s IT infrastructure remains protected against potential threats.

Summary

Remote infrastructure management is a powerful tool that enables businesses to optimize their IT infrastructure, reduce costs, and improve security. With a growing market and a range of services available, RIM presents a valuable opportunity for organizations looking to stay ahead in today’s competitive landscape. Real VNC’s suite of products, including VNC Connect and RPort, offers comprehensive RIM solutions, ensuring that your business remains at the forefront of technology and innovation. Get a free trial 14-day trial here and start your journey right now!

The post What is remote infrastructure management? appeared first on RealVNC®.

Remote Connect: The Full Remote Desktop Setup Tutorial

RealVNC — Thu, 01 Jun 2023 09:50:44 +0000

This article contains step-by-step instructions that explain how to set up your remote desktop. Having covered this, we’ll also discuss RealVNC®’s easy and secure solution for setting up a remote desktop. By the end, you’ll have mastered your remote desktop setup and be able to access your computer from anywhere, at any time.

How to set up a remote desktop

You will need to complete a few simple tasks before starting your remote desktop connection. First, ensure you have a good internet connection – you won’t be able to connect your devices, let alone work, without one. Once you know you have a reliable internet connection, you should confirm your access to the devices you’re trying to connect.

Finally, check the operating system you’re using. You don’t want to attempt a connection with Windows instructions if you’re using a Mac or vice versa.

Apple remote desktop

We’ll start with an Apple remote desktop. Before you begin, make sure you’re running the most recent version of iOS and that you’ve downloaded the Remote Desktop app from the App Store.

Step 1: Open System Preferences

Open System Preferences and select the Sharing icon. In Sharing, select “remote login” and “remote management” from the box on the left.

Step 2: Select Users

Next, decide which users can log in. Selecting “all users” will allow anyone on your network as well as any of your computer users to access the device. The box titled “only these users” will let you choose specific users, so you can add and remove users and groups as needed.

Step 3: How to Login From Another Computer

Once your computer is set up for remote connection, you can log in remotely from another device. Here’s how:

Open the Terminal app on your Mac. If you’re using a different device, open an SSH client. This software program allows you to connect to a remote computer using the secure shell protocol.
Type the ssh command, then press Return.
The basic ssh command format is: ssh username@hostname
The hostname can be an IP address or a domain name. For example, with the username paul and computer IP address 10.1.2.3, the common would be: ssh paul@10.1.2.3
Enter your password, then press Return.

Windows

Next, we’ll look at setting up a Windows remote desktop connection. As of January 2023, Microsoft Windows was the dominant desktop operating system (OS) worldwide, with a share of just over 74%, so you will be more likely to come across this remote setup, especially in a work environment.

Step 1: Access the Systems app

To get into the Systems app, start by clicking on the Windows logo at the bottom-left of the screen. From there, click on the Settings button and then the Systems button.

Step 2: Access Remote Settings

Once you’re on the Systems page, click on the Remote settings icon. Click on the slider button that enables Remote Desktop access. Press confirm on the pop-up screen prompt that will appear. You may also need to change your firewall settings before connecting remotely.

Step 3: Select the desired users

Once connected, add users by clicking on Select Users on the Remote settings page. If you’re listed as an administrator on the remote device, you will automatically be able to access that device.

In Select Users, add the usernames of the accounts that need access. Make a note of the computer name you’re accessing remotely so that you have it when you need to log on.

How to connect to a remote desktop

Once you’ve set up the remote desktop for your device, you’re ready to connect. Follow the steps below:

Step 1: Set up the viewing environment

To start, open the program you’re using for remote connection. The program you choose will depend on your device and remote needs. For example, whether you’re connecting with a group of devices or just one. If you have the option, set up configurations to connect remotely via a browser.

Step 2: Start a remote connection

If you’re using Windows, you’ll find the Remote Desktop Connection app in the Accessories folder. When you have the window open, type in the name or IP address of the computer you want to connect to. Type in your username, click connect, and enter your password when prompted. If you’ve completed these steps, you should be connected to the remote computer.

If you’re using an Apple computer, you simply need to open the Remote Desktop app, select the computer or device you want to connect to and follow the prompts.

Access your computer anytime and anywhere with VNC Connect

While connecting remotely is entirely doable for the average user, it can take some time to set up as well as become familiar with the process. Furthermore, if you have an entire workforce trying to work through these steps, it can become hugely time-consuming for your IT department! It can help to choose software that takes all the work out of connecting remotely, such as VNC Connect.

VNC Connect provides a single solution for all your remote access needs. Using VNC Server, it captures what is happening on your remote computer and instantly sends it to the VNC viewer on your control computer. This allows you to easily and securely manage desktop devices remotely.

With RealVNC’s VNC Connect, you can securely connect and access your devices in a matter of seconds. You don’t have to worry about which operating system you’re using or if your remote access session will be vulnerable; you can just set up VNC Connect from the box, configure it to your preferences, and get connected.

FAQs about remote connect

How do I set up a remote connection?

This depends on the operating system being used, the remote computer’s location, the level of security required, and the type of remote connection that will be best for you.

To decide which connection is best for your business, you should consider zero trust network access vs remote access. You should also look into these common types of remote connections: Remote Desktop Protocol (RDP), Virtual Private Network (VPN), and Remote Access Service (RAS).

Once you’ve decided on the best type of remote connection, you need to configure your devices for remote access. This may involve enabling Remote Desktop or setting up a VPN server, as well as installing any necessary remote connect software or drivers. RDP needs Remote Desktop Connection software, while VPN may need client software installed.

Can you remotely connect to wifi?

With remote desktop software, you can control the desktop of a device connected to a wifi network, no matter where it’s based. Still, to access a device over wifi, it must be set up to allow remote access and have the necessary ports and security settings correctly configured.

However, using cloud connections with VNC Connect makes it all much easier. The software does all the connection brokering for you.

It’s important to note that remote access over wifi can pose security risks if not using an adequately protected solution. Using strong passwords and encryption is crucial when setting up remote access. Additionally, some wifi networks may have restrictions or firewalls that prevent remote access. Check with your network administrator or service provider before attempting to connect to a wifi network remotely.

How do I reset my remote connection?

If you’re experiencing issues or need to reconfigure your remote connection, you may have to reset it. Here’s a basic guide on how to reset your remote connection:

Close the remote connection software. If you’re currently connected to a remote computer or network, properly disconnect and close the remote connection software.
Restart the remote computer. Restarting the remote computer can help solve remote connection issues.
Check network connectivity. Try checking the network connectivity between the client and remote computers. Ensure that both computers are connected to the internet or shared network and that the connection isn’t blocked by a firewall or router settings.
Review remote connection settings. If your remote connection is still not working, double-check your settings. Make sure they match the requirements for the type of connection being used and adjust them if they’re wrong.
Reconnect to the remote computer. Once you’ve reviewed and adjusted the settings, try reconnecting to the remote computer. Follow the prompts to authenticate and establish the connection.

If the above steps do not work, consult your remote connection software documentation or contact technical support for assistance.

The post Remote Connect: The Full Remote Desktop Setup Tutorial appeared first on RealVNC®.