On-Demand Assist
Fix customers issues
faster with on-demand assistance
Just-in-time assistance
Lightweight and install-free, On-Demand Assist lets you start a support session in seconds, improving time-to-resolution and customer satisfaction.
Affordable & scalable support
Since you pay by number of technicians, not by sessions, your On-Demand Assist licensing can scale flexibly and affordably with your requirements.
Equipped to help
From Chat to two-way File Transfer, On-Demand Assist's features give service teams the tools to find and fix support issues while in-session.
Get to the heart
of the problem quicker
Often you end up having to ask users more questions, which takes time and leads to frustration (on both sides). Technicians can quickly connect to users’ devices to see the issue for themselves and take control to offer further assistance
Deliver great
support every time
Make it easier to offer a consistent level of service to customers. On-Demand Assist works on Windows and Mac, so you can offer a consistent experience for users, regardless of the desktop device they’re on.
Assist customers with
a fully secure solution
Protect user trust with a solution that’s safe and secure. Secure by design, On-Demand Assist features enterprise-grade security and administrator controls to help protect customer data as well as monitor performance and compliance across the helpdesk team.
Frequently
asked questions
If you can’t find an answer to your question, please
visit our Help Center or get in touch with us.
Is there a limit on the number of customer devices I can connect to?
Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. You can run concurrent sessions, but the number is capped by subscription level. View our subscription pricing page for more detail.
I’m worried about the possibility of competition accessing my data. Does data need to leave my company’s network?
Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.
Can I upgrade my subscription?
If you need to change the number of licenses you have, you can do so in your RealVNC account.
However, please contact Sales if you need to change your subscription.
RealVNC is trusted by
more than 90,000 businesses
“I can’t even remember how we got along without RealVNC years ago!”
"Before discovering RealVNC software, I’d have to try and understand a problem from someone describing it or spend time travelling to their desk. Now I can access the computer remotely and see the issue."
“Having RealVNC remote access software allows us to remotely monitor and fix any problems quickly”
are using VNC® Connect
Try RealVNC® Connect today for free
We don’t require credit card data. 14 days of free, secure and fast access to your devices. Upgrade or cancel anytime
4.7 stars, 400+ reviews
Top 50 IT Management
Products 2020
4.8 stars, 11,700 reviews
Apple Store 5M+ downloads
4.7 stars, 55,000 reviews
Google Play Store 5M+
downloads
4.5 stars, 100+ reviews
Best Software Reviews
Platform
